Warranty & Damage Protection

We know damaged items are frustrating, so we offer protection for all orders. Anything purchased through our company website or stores is eligible for a free replacement if damaged during the warranty. If a replacement isn’t available, we may offer store credit or an exchange at the discretion of the customer service team. We can’t repair damaged items.

Warranty Timeframe

Fashion Jewelry (Gold-Plated, Gold-Filled, or Sterling Silver) - 60 days

Fine Jewelry (Solid 14K and Diamond) - 120 days

The warranty starts when your tracking is marked delivered. You must contact us within 60/120 days to file a claim.

Third-party purchases are not covered under our policy - please contact the retailer directly. Our service team is legally barred from reimbursing these purchases.

We don’t charge any additional shipping fees for replacement orders. Replacements can be shipped worldwide (see our website for available countries). International replacement orders may be charged customs fees on delivery based on local tariff laws.

US Damage Claims

When possible, please submit your damage claim in our Online Claims Portal under "Item Arrived Damaged" or "Item is Defective". Our returns team will know that your product is damaged and approved for processing.

If you can’t use the Portal, please contact customer support and we’ll help process your claim. Please include:

• Name
• Order number
• Phone number
• Product Name or SKU
• Photos of the damaged piece
• Shipping address
• Preferred reimbursement

We’ll give you a free return shipping label through either USPS or UPS.

International Damage Claims

Damage claims must be manually approved and processed by customer service. Our software can’t make international return labels, so you need to provide your own shipping.

To submit a claim, please contact customer support. Please include:

• Name
• Order number
• Phone number (including country code)
• Product Name or SKU
• Photos of the damaged piece
• Shipping address
• Preferred reimbursement

Customer Service will tell you if the piece must be shipped back. We can give store credit for the cost of return shipping and duties for the replacement.